Return and Refund Policy

Return and Refund Policy for RealHumanSkulls.shop

Due to the rare, sensitive, and unique nature of authentic human osteological specimens, all sales made through RealHumanSkulls.shop are considered final unless otherwise stated. Please review product descriptions and images carefully before placing your order.

Eligibility for Returns

Returns may only be accepted if an item arrives damaged, incorrect, or significantly different from the product description provided on the website. Any issue must be reported within 48 hours of delivery with clear photographs and a detailed explanation of the problem.

Non-Returnable Items

Because each specimen is unique and handled under strict sanitary and legal standards, we do not accept returns for reasons including personal preference, change of mind, or misunderstanding of product dimensions, condition, or appearance.

Damaged or Incorrect Orders

If your order arrives damaged during shipping or you receive the wrong item, please contact us immediately. After review and approval, we may offer a replacement, store credit, or refund depending on product availability and the circumstances of the claim.

Refund Process

Approved refunds will be processed to the original payment method within a reasonable timeframe after inspection and verification. Shipping fees are non-refundable unless the return is caused by our error.

Return Shipping

Customers are responsible for return shipping costs unless the item was sent incorrectly or arrived damaged due to our mistake. Returned items must be securely packaged and shipped in accordance with any applicable regulations.

Order Cancellations

Orders may only be canceled before shipment. Once an order has been processed or dispatched, it cannot be canceled.

Legal Responsibility

Customers are responsible for ensuring that ownership and importation of human specimens are legal in their country, state, or region before placing an order. We are not responsible for items delayed, seized, or restricted by customs or local authorities.

Contact Information

For return or refund inquiries, please contact our support team through the contact page on RealHumanSkulls.shop.